1509 Hylan Blvd, Staten Island, NY 10305, United States

We’re open Monday – Friday, 9 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read Our FAQ before sending us a message.

How long will it take to ship my order?

For domestic order, we need about 1-3 business days to custom your order. Shipping time might be 3 – 7 business days. So customers usually receive orders within 4 – 10 business days after placing them.

For international orders, transit will take an additional 1 to 2 weeks.

As the situation with COVID-19 evolves day-to-day, out top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.
We are extending our production time from 2-4 business days to 10-20 business days. You might see the delay on shipping time because during this time, the entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.

For more information, please see Our Covid-19 Shipping Policy

Which payment methods are accepted in the Online Shop?

We accept Visa, MasterCard, American Express, Discovery as well as PayPal. Your order will be charged just after your order has been successfully placed. We also immediately send you a confirmation email.

I did not receive confirmation email

We send confirmation email right after you are placing your order. If you did not get the confirmation email, please check in spam mailbox.
If you are still not seeing it, please contact us by sending support email, we will send it again.

How secure is shopping in the Online Shop? Is my data protected?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Where is my tracking number

We will send tracking number right after your order has been fulfilled.
If you don’t receive the tracking number after 10 business days, feel free to contact us.

Fulfillment time might be longer on special occasions for example: Mother’s day, Father’s day, Thanksgiving, Christmas.

Do I receive an invoice for my order?

The invoice will not included in the package. We will send you electric invoice by email.

Send us an email